Frequently Asked Questions

Updated November 28, 2021

Why LIFTS?

  • How does this information help me as a parent and caregiver?

    As the parent or caregiver of a young child, you become responsible for finding a lot of information about what your family needs in a short amount of time. The LIFTS Online Resource Guide was designed so that you can search for resources you need in your area quickly and easily. The services include everything from child care to mental health providers and are organized in categories that are useful to families with children under age three. And the events listed are family-friendly options to help you connect to other members of your community.

  • What is the magazine for?

    The LIFTS Magazine is our way of reaching families around the state who are raising young children. LIFTS Magazine features stories about when help was helpful. We hope that parents and caregivers will connect with the stories, learn more about the resources they may find helpful, and feel empowered to ask for help when they need it.

Understanding the Information

  • How was the information on this site collected?

    Healthy Mothers, Healthy Babies subcontracted with 18 organizations around the state to collect this data, including early childhood coalitions, public health departments, and other nonprofits serving young children. All of the organizations created lists of the services and events available in their local community during Summer 2021, which they provided to HMHB for inclusion in the database. In return, they received a mini-grant to strengthen early childhood systems in their communities.

  • What locations are included in this guide?

    Currently, the LIFTS Online Guide contains data from 38 of the 55 counties and all 7 reservations. The website is designed so that users can easily set their location and filter by county or reservation to find the services and events located nearest to them.

  • Are these listings endorsed?

    Healthy Mothers, Healthy Babies does not endorse any specific providers on this website. The lists are intended to be comprehensive and we will continue to accept new submissions of services or events that were not included in the initial collection process. These lists are not reviewed against databases from the Montana Department of Labor and Industry, for example, the Board of Behavioral Health.

  • Will I be able to find the care I need on this website?

    It is not guaranteed that all of the providers on this list will be able to provide care immediately or at all. The website does not include information regarding the availability of providers or eligibility for different programs. We recommend reaching out to the service directly to get the most up-to-date information.

  • How will I know if they take my insurance?

    The website does not include information about the types of insurance accepted by each provider. We recommend reaching out to the service directly to get the most up-to-date information.

  • What makes an event an alcohol-free zone?

    An event is marked as an alcohol-free zone if the event is either alcohol-free or has a designated area for the consumption of alcohol. We hope this helps families with individuals in recovery find communal spaces where they can all feel comfortable.

  • How often is this information updated?

    The information found on LIFTS was initially uploaded in August 2021. Since then, new services and events have been added, while others have been updated based on feedback. On each page, you can find a “Last Updated” date in the top right corner.

  • What do I do if I find missing/outdated information?

    Please let us know if you find missing or outdated information! At the bottom of each detail page, you will find a button to “Leave Feedback.”

    Feedback Link Example

    Once you fill out the form, we will receive an email with the new information. Be sure to include your email address in case we have any follow-up questions.

Using the Site

  • Why does the website ask for my location?

    The list of services and events is organized based on your location so that you can find information on resources closest to you. When you first visit the website, you may be prompted by your internet browser to “Allow Location” which will automatically set your location in the top right corner. You can also change this manually by selecting “My Location” and entering the city or zip code closest to you. This website only includes resources from the state of Montana, so if you select an out-of-state address then no services or events will be shown.

  • What do the service types mean?

    The service types were created to organize the most common resources for parents of children aged zero to three. There are 26 categories, as well as an “Other” category. Some organizations may include several programs that fall under different service types, so they may appear multiple times during your search. If you want to understand what is included in the service type, you can hover over the service type name with your mouse in a list of results, or find a description on the service detail page, under “Services Offered.”

  • What if I can’t find what I’m looking for?

    If you are unable to find the resource you need while searching through the website, consider giving our anonymous warmline a call at 406-430-9100. A member of the HMHB team will answer between the hours of 8 am and 5 pm from Monday through Friday. You can also leave a voicemail and they will return your call within 1-2 business days. If you are in crisis, please call 911 for immediate service, or you can also call the Montana Crisis Recovery Line at 1-877-503-0833.

  • How do I use the search function?

    To quickly search for a service or event, you can select the search icon in the top right corner of the page.

    Search Button Example

    Results will appear as you type in your keywords -- you can add additional terms to narrow your search, including a city or contact name. The search function will show results for services unless you change the Resource Type to events. Once you’ve found the result you want, you can click on the organization or event name which will take you to the detail page.

  • How do I use the filters?

    Each results page has the ability to filter your search by certain categories. On the services page, you can filter by service type, county/reservation, or by distance from your location. On the events page, you can filter by event category, county/reservation, or by distance from your location. Every time you select a filter, the list will update to show new results. You can easily switch between filters or even remove filters. Keep in mind that all results are sorted by the distance from the location set in the top right corner. If you add a county or reservation filter for elsewhere in the state, the result will still display the distance from your current location.

    LIFTS Fox logo

    Feedback

    Did we miss something? Please leave us feedback using the button below if you believe the information on this page is outdated or incorrect.